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Fruica International Consumables Co.,Ltd
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Dear customers, Please consult this section, before contacting us. For assist you with any question you may have, we have compiled an extensive list of questions and answers, and by this way you will also get the information you required in the fastest possible way. Of course, If you do require further information,don't hesitate to contact us via email. We will do our best to reply you within 24 hours.
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<<INDEX>>
PRODUCTS:
-Q.1 What's the difference between Compatible and Remanufactured cartridge?
-Q.2 What's the main product supplied by Fruica?
-Q.3 What is a OPC Drum?
-Q.4 Do you demand MOQ?
-Q.5 How's about the quality of the products you supplied? Does it match with my machine?
-Q.6 Is the sample available?
-Q.7 What's your qualitywarranty?
DELIVERY:
-Q.8 What is your company's Lead time?
PAYMENT:
-Q.9 How can i pay for my order?
AFTER-SERVICE
-Q.10 What's your company policy for the faulty products?
OTHER SERVICE
-Q.11 What other related service you offer?
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PRODUCTS:
-Q.1 What's the difference between Compatible and Remanufactured cartridge?
Answer:
1) Compatible products are also known as Replacement Products or Generic Products.
The compatible products are specially engineered to meet the highest standards of quality, reliability and exceptional yields that meet or exceed OEM standards. Manufactured 100% by a third-party, containing only new components, they are an economical alternative to expensive name-brand products, offering big savings
2) A remanufactured product is one that has been disassembled, cleaned and tested, as well as worn parts replaced. It is basically the recycling of an empty cartridge. Remanufacturing is more comprehensive than recharging or using a refill kit.
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-Q.2 What's the main product supplied by Fruica?
Answer:
Fruica supplies compatible and remanufactured laser cartridges, compatible and remanufactured inkjet cartridge, compatible copier toner kits, ribbons, OPC, chip......etc
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-Q.3 What is a Drum?
Answer:
A drum is electrically charged as it rotates, creating an electrostatic image. The printer then coats the charge drum with toner, and the drum rolls the toner onto the paper, creating the final copy.
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-Q.4 Do you require MOQ?
Answer:
The MOQ is different for different product and different choice of transportation (AIR and SEA freight). We suggest customers try best to order more for saving cost because the effective handling fee and shipping costs are expensive for small orders.
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-Q.5 How's about the quality of the products you supplied? Does it match with my machine?
Answer:
1)We strive to meet client's satisfaction at all times. To ensure the cartridge exceed or equate the performance of the originals, all products are manufactured under the rigorous ISO 9001: 2000 international quality management standard certification system .
2)Absolutely without a queston. The products are 100% compatible with the original and meet OEM specifications as to quality, yield and consistency. And it's have a excellent pricing!
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-Q.6 Is the sample available?
Answer:
Sample is available upon request, normally you are required to bear the sample cost and freight (subject to the weight of sample orders).
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-Q.7 What's your quality guarantee?
Answer:
All the products supplied by fruica have been made by the finest quality materials. Our product is fit under normal using conditions and it's free from defects in workmanship. We ensure your complete satisfaction.
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DELIVERY:
-Q.8 What is your company's Lead time?
Answer:
Normally within 14 working days after confirming the payment .
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PAYMENT:
-Q.9 How can i do the payment for my order?
Answer
1)By T/T (Telegraph Transfer)
2)By Western Union
3)By Moneygram
4)LC at sight (the total amount should be up to the certain level), pls contact us for details.
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AFTER-SERVICE
-Q.10 What's your company policy for the faulty products?
Answer:
In the event it is determined that the product you purchased has failed for some reason, We offer return and refund service. For more details, please contact us. Our customer service person will response the compaints immediately. If the problem is confirmed due to production/design defects, we will 1:1 replace it .
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OTHER SERVICE
-Q.11 What other related service you offer?
Answer:
we can arrange your private label packaging if the quantity reaches certain level. We also can provide design services. For more details, please contact us.
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